Not the greatest experience by a long way.1. I can understand vehicles can go wrong so this it not a reflection of the manafacurer who I would assume would be pretty shocked at the level of customer service here.2. 'We will get someone to call you right back'. Heard this one at least 3 times with no call back. Answer the phone!! 3. Vehicle has been in a number of times for the same problem and the blame always gets shoved on to someone else. As a customer, we do not care whose fault it is. We want it fixed... And maybe check before you give it back? 4. If a customer has been in several times requesting a vehicle to be fixed and it still isnt done properly...why would you not show some great customer service and maybe offer them a replacement vehicle for the day?Maybe it's not just this dealership but where has the good customer service gone? Why is it when it comes to buying a car its all sunshine and rainbows but you show no effort to actually maintain loyal customers? I am honestly appalled by some places when people spend good money to take it back to the main dealer and get treated like rubbish. Shame on you.I actually can't think of a good experience I have had here.
I called to make an appointment to have the radiator replaced, my vehicle had developed a fault on my journey and at the time I was 3 miles from the garage, the receptionist said the person I needed to talk to was unavailable but she would get someone to call me back, this never happened and so delayed my repair for several days whilst I found a garage that could help. The service I received was way below that which I would expect from a main dealership, needless to say I will not be returning.
Lipscomb Abarth Maidstone is a UK Car Dealer based in Aylesford, South East England. Lipscomb Abarth Maidstone is located at Forstal Rd, Aylesford ME20 7XA, UK.
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